Last updated: 27 November 2024
DCX DOO is committed to protecting the privacy of all its users. This Privacy Policy explains how we collect, use, store, and share user information.
1. Data We Collect
We collect the following categories of user data:
Personal Data:
Full name, e-mail address, phone number, billing address, and payment information.
Technical Data:
IP address, cookies, browser information, device data, and access logs related to the use of our services.
Service Usage Data:
Information about the services you use (e.g., hosting packages, registered domains, transaction dates, and activity logs).
2. How We Use Collected Data
We use your data for the following purposes:
- Processing registrations, orders, and payments
- Providing technical support and improving the overall user experience
- Sending important service-related notifications (maintenance, upgrades, security information)
- Improving our products and services through analytics
- Fulfilling legal obligations (e.g., accounting requirements, responding to legal requests)
3. Sharing Data With Third Parties
We share data only when necessary:
- With partner companies providing services such as domain registration, payment processing, or technical support
- With government authorities when legally required
- We never sell or rent your personal data to third parties for marketing purposes
4. Data Security
We implement technical, organizational, and administrative measures to protect your data against unauthorized access, loss, or misuse. These measures include:
- SSL encryption for secure communication
- Regular security audits and system monitoring
- Restricted access to data, granted only to authorized personnel
5. Cookies
Our website uses cookies to ensure proper functionality and enhance user experience. Cookies may collect information about your preferences and how you interact with the site.
You can control or disable cookies through your browser settings.
6. User Rights
Users have the following rights:
- Right of access to personal data we store
- Right to correction of inaccurate or outdated data
- Right to deletion (“right to be forgotten”) where legally applicable
- Right to restrict processing
- Right to data portability, where applicable
- Right to object to processing of data for marketing purposes
To exercise these rights, please contact us at: kontakt@dcx.rs
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. After that period, the data is permanently deleted or anonymized.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Users will be notified of changes via e-mail or through a notice posted on our website.
9. Contact Information
If you have any questions or privacy-related requests, you may contact us:
E-mail: contact@dcx.rs
Phone: +381 66 638 9675
Address: Omladinska 50, 31102 Užice, Serbia